Company Spotlight: Shaping the Future of Urban Tourism with GetYourGuide
Seventy five percent of travelers visit just four percent of Italy. That statistic alone explains why Europe is rethinking tourism and why simply attracting more visitors can no longer be the only goal. Following a live panel at GetYourGuide headquarters, Dan sat down with Francesca de Falco, Regional Manager Italy at GetYourGuide, Miguel Sanz, President of the European Travel Commission and General Director of Turespaña, and Barbara Jamison-Woods, President of CityDNA and Head of London and Partners, to discuss what sustainable tourism looks like when destinations measure impact, listen to residents, and rethink how travel experiences are designed. The conversation explores the shift from volume to value through real data, policy pressures, and practical examples that allow residents to benefit while travelers still enjoy meaningful and memorable trips.
We explore the report Driving Sustainable Tourism: GetYourGuide’s Impact in Italy and what the data reveals, including experiences reaching 105 provinces, longer visitor stays, increased traveler spending, and the growing number of travelers choosing destinations because of a specific experience. The discussion then broadens to Spain’s Vision for Tourism 2030, including the rapid surge in arrivals following the pandemic and the reality that overtourism is often shaped by issues such as housing pressures, seasonality, and everyday quality of life for residents. The central theme is clear. The tourism industry must move beyond volume toward value, combining economic growth with social benefit.
From London’s work using high street data to understand visitor flows to practical solutions such as extending opening hours at crowded attractions and sharing guidance that helps travelers visit respectfully, the conversation focuses on ideas destinations can actually implement. We also examine the role of cultural heritage and regenerative tourism, from free museum access and innovative funding models to Spain’s Paradores program, which transforms historic buildings into vibrant and living destinations.
Learn more at getyourguide.com.
S7/E2 Luxury Hotel Trends in 2026 with Jonathan Raggett, CEO, Red Carnation Hotels
Luxury travelers are becoming harder to impress, not because they want more “stuff,” but because they expect less friction and more recognition. In the first episode of our Luxury Hotel Series, Jonathan Raggett, CEO of Red Carnation Hotels, joins us to explore the trends shaping luxury hospitality in 2026. From deeper personalization and emotional service to the growing expectation of fast, accurate responses at every guest touchpoint, we discuss how leading luxury hotels are evolving to meet the changing demands of today’s travelers.
We discuss what it takes to deliver truly bespoke hospitality at boutique five star hotels. That includes planning days ahead of arrival, using guest history thoughtfully, working closely with travel advisors, and recognizing that the moment a guest hears “your room is ready” is often the first true moment of trust.
Company Spotlight: Guided, Personal, Anywhere: How Pintours Is Creating Experiences Worldwide by Empowering Guides
What if your best friend in every city could design your perfect day and get paid for it whether they are with you or not? That is the idea behind Pintours. In this episode, Dan speaks with founder and CEO Lou Chatta about how human storytelling combined with AI can scale the magic of a great guide while preserving the personality and authenticity that make guided experiences special.
Lou explains how growing up with a father who worked as a guide for 40 years inspired him to build a platform designed for creators first. Guides can record their stories, routes, music, and recommendations, then share those experiences across different settings including walking tours, rideshares, museums, and attractions. Pintours’ personalization engine then adapts the experience to the traveler. A foodie couple, a family with young kids, or a solo history enthusiast might follow the same route but hear different stories, pacing, and suggestions tailored to their interests. It goes far beyond audio. The platform blends navigation, mood, bookings, and local context into one seamless experience.
S7/E1 How the Art of Mentalism Can Elevate Travel Experiences with David Stryker
We're incredible thrilled to launch Season 7 with a full video interview featuring an LA Based Celebrity Mentalist and Magician, David Stryker, who show us how to apply his techniques to enhance our travel experiences. We wanted to try something a little different and have some fun with our season opener. Both Katherine and Zach from Travel Trends join the discussion with Dan and David to try out a little experiment. You have to watch our amazement. Join us as we explore how the craft of mentalism, rooted in attention, psychology, and presence, can elevate every stage of the travel experience, from pre-trip planning to on the ground guiding and the way memories take hold.
David shares how reading the room is really an act of deep listening, and why a playful approach lowers defenses and unlocks joy. We start by revisiting his captivating Last Vegas performance at Rail Bookers conference, where Dan met David and which he recalls as the best peformance he's ever seen at a travel industry conference. Hands down.
Event Spotlight: Optimizing and Innovating Canadian Luxury at Virtuoso Forum Canada
Luxury travel is evolving quickly, and Virtuoso is leading that transformation with Canada playing a pivotal role in its global expansion.
At Virtuoso’s Canada Forum in Calgary, Dan sat down with GM, Canada Karen Hardie, Senior VP Global Markets Michael Londregan, Senior VP Global Events Jennifer Campbell, Executive VP Strategic Communications David Kolner, and Chairman & CEO Matthew Upchurch to explore what is driving growth in luxury travel and why Canada has become central to Virtuoso’s international strategy.
Karen paints a compelling picture of the Canadian luxury traveler: understated, experience focused, and motivated by meaningful time with family and friends. The data supports the shift. Luxury experiences are now outpacing luxury goods, and Canada’s market is projected for significant growth through 2030. Under her leadership, Canada is not simply participating in Virtuoso’s success, it is helping shape it.
Company Spotlight: Solving Global Payments in Travel with Airwallex
Money movement is the hidden engine powering travel and too often the root cause of stalled bookings, compressed margins, and delayed supplier payouts. In this episode, we sit down with Erich Ko, Senior GTM Partnerships Manager at Airwallex, to break down the full financial journey from traveler checkout to final supplier settlement and outline practical ways travel brands can replace slow wire transfers, hidden FX costs, and manual reconciliation with a unified, programmable global platform.
We unpack the real challenges tour operators face when pricing trips months in advance while paying suppliers in appreciating currencies. Erich explains how local payment rails, multi currency wallets, and like for like settlement reduce spreads and eliminate unnecessary fees at every stage. We also explore transparent FX with real time fee visibility, automated rules that lock in conversions at target rates, and programmatic execution that removes human delay from critical transactions.
Event Preview: Arival 360 Valencia with Bruce Rosard
Ready to meet the leaders driving the next phase of multi-day tour growth?
In this Event Preview Episode we’re taking you inside the plans for Arival 360 Valencia, a focused three-day gathering where operators, distributors, and travel tech leaders come together to talk tours, activities, attractions and this year, a significantly expanded Multi-Day Tour Program.
Building on the multi program success from Washington, DC, this isn’t just a side conversation. It’s a dedicated, strategic stream built specifically for multi-day operators looking to scale distribution, modernize tech, and build stronger partnerships across Europe and beyond.
Our first conversation features Bruce Rosard, Co-founder and Chief Commercial Officer of Arival, who shares why the expansion of the Multi-Day Stream reflects one of the biggest shifts happening in in-destination travel right now: operators moving from fragmented systems and manual processes toward scalable, connected distribution ecosystems.
Company Spotlight: Rethinking Travel Distribution: How Travelier Is Connecting the World
Most travel stories skip the middle. The ferries, buses, and trains that actually move us between major gateways and the places we are dreaming about rarely get the spotlight. In this episode, we focus on that overlooked backbone of the travel ecosystem with Travelier CEO and co-founder Noam Toister, whose company is digitizing ground and sea transport across more than 100 countries and thousands of operators. If flights and hotels have long benefited from seamless booking technology, this remains one of the last major frontiers in travel and it is transforming what is possible when building an itinerary.
Travelzoo Best Bets: Where to Go in 2026 with Susan Catto, Head of Publishing and Head of Production, Canada
Ready for a clear eyed look at how to travel smarter in 2026? Dan and Travelzoo’s Senior Editor and co-host Gabe Saglie close our 10-part Best Bets series with Susan Catto, Head of Publishing and Production at Travelzoo Canada, for a forward looking conversation on the future of travel deals and the trends shaping how we book.
This episode connects the dots between destinations, member behavior, and the offers that truly deliver value. We explore how Canadians and Americans are traveling differently this year, from longer international journeys and train powered domestic escapes to the revival of the great American road trip with Route 66’s 100th anniversary and heritage travel tied to USA 250.
We uncover where value is hiding in plain sight. Mexico’s all inclusive scene is shifting from more to better. Saudi Arabia is emerging with remarkable UNESCO sites and a new wave of hospitality. Albania is gaining ground as a Mediterranean alternative without the crowds or price tag. Closer to home, winter in Muskoka, Vancouver Island, and Nova Scotia proves that off season can offer some of the richest experiences of the year. In Asia, Singapore stands out as a seamless gateway, while Japan, Vietnam, Cambodia, and Thailand continue to attract repeat visitors, often through flexible air inclusive packages that make it easy to extend your stay.
Company Spotlight: Why Experiences Are the New Currency of Gifting with Spur Experiences
People don’t just want to go somewhere anymore, they want to feel something. That emotional shift is powering the experience economy and changing how we celebrate love, milestones, and meaningful moments. Just in time for Valentine’s Day, we sit down with Cody Sudmeier, co founder and CEO of Spur Experiences, to explore why gifting moments is quickly overtaking gifting things and how shared experiences create connection, joy, and memories that last far longer than anything wrapped in a box.
We trace Spur’s origin story back to wedding registries, where modern couples were outgrowing traditional houseware lists and craving something more personal. From there, Cody walks us through what makes experience gifting actually work in real life: instant booking, non expiring vouchers, and simple swaps when plans or preferences change. He also explains the psychology behind why experiences win, with happiness showing up three times over through anticipation, the moment itself, and the memories that follow. From food tours and hot springs to doors off helicopter rides and once in a lifetime access, we explore the categories people love most and how Spur helps match the right experience to the right person.
Travelzoo Best Bets: Where to Go in 2026 with Chile Travel
A country this slender shouldn’t hold so much, yet Chile layers entire worlds end to end: a cosmopolitan capital set against the Andes, a desert where the night sky feels close enough to touch, vast Patagonian parks that safeguard wild silence, and a Pacific island where living tradition matters more than spectacle. In episode nine of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Jessica Canelo, Marketing Director at Chile Travel, to map a clear, inspiring path for traveling Chile in 2026. From what to see first and how to move smartly between regions to why community-led sustainability underpins every decision, this conversation brings Chile into focus.
We begin in Santiago, a city in the midst of reinvention. Walkable neighborhoods like Barrio Italia invite long meals and late nights, while the historic funicular to Cerro San Cristóbal delivers sweeping views that seamlessly link city and mountains. From the capital, Chile opens outward with ease. Nearby wine valleys Maipo, Colchagua, Casablanca, and Leyda tell a layered wine story, from benchmark cabernets to crisp coastal whites and the revival of heritage grapes like país and cinsault. Carmenere, once mistaken for merlot, now stands proudly as Chile’s signature, perfectly paired with smoky asados and Pacific seafood.
ITB Berlin 2026 with Deborah Rothe
Big rooms. Bigger ideas. And a roadmap for what’s next in global tourism. In this event preview episode, we’re joined once again by Deborah Rothe, Director of ITB Berlin, to unpack what’s coming when more than 100,000 travel professionals from 170 countries converge in Berlin this March. From Angola’s host-country spotlight to Thailand’s major presence, we highlight the regions gaining momentum and the early signals that often shape the year ahead.
At the heart of ITB Berlin 2026 is a powerful guiding theme: leading tourism into balance. Deborah breaks down what that really means in practice, sustainable growth that still drives revenue, AI that builds trust and boosts conversion, and innovation that respects human values. On the eTravel Stage, expect hands-on demos showing how AI is transforming distribution, personalization, and service. Across marketing and strategy tracks, we explore how partnerships and value chains are evolving in real time, while destination sessions reframe accessibility and data-driven stewardship as true commercial advantages that increase yield and smooth seasonality.
S6/E22 Why 2026 Is the Year of Transformative Travel with Jake Haupert and Joe Pine
The moment a guide stops narrating a place and starts guiding a person, everything changes. That idea anchors this season finale with Joe Pine, the visionary behind The Experience Economy and his latest book The Transformation Economy, alongside Jake Haupert, Co-founder of the Transformational Travel Council (TTC). Together, they lay out a clear and practical roadmap for turning great trips into identity shaping journeys that deliver true return on time invested.
We explore encapsulation, the four part process of prepare, experience, reflect, and integrate, and show how it can elevate any itinerary. Preparation sets intention and sharpens self awareness. On trip experiences unfold at the exact moment travelers are most open to change, away from daily routines. Reflection locks in meaning and memory. Integration sustains momentum through coaching, community, and new habits. Jake connects this framework to the TTC PATH model, sharing real world examples from advisors, conservation groups, and destinations redesigning guest journeys, training guides in human centered skills, and embedding regenerative outcomes into their offerings.
Travelzoo Best Bets: Where to Go in 2026 with Niagara-on-the-Lake
History lovers, wine enthusiasts, and weekend escape artists will feel right at home in Niagara on the Lake. In episode eight of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie travel to Niagara-on-the-Lake, selected as part of Travelzoo’s Canada Best Bets for 2026, alongside Brianne Hawley from Tourism Niagara-on-the-Lake to explore why this lakeside town deserves a spot at the top of your 2026 travel list. Set where the Niagara River meets Lake Ontario, the destination offers 19th-century streets glowing in winter, half a million tulips in spring, bike friendly waterfront paths in summer, and harvest season tastings that linger into fall. With four nearby border crossings and strong value for U.S. travelers, it is an easy trip that still feels intimate, handcrafted, and deeply local.
We explore the region’s cool climate wine strengths, from elegant Chardonnay and Pinot Noir to the area’s iconic ice wine. You will hear how subzero harvests create a concentrated sweetness balanced by bright acidity, making ice wine more refreshing than expected and surprisingly versatile in cocktails, desserts, and savory dishes.
Company Spotlight: Making the Modern Travel Agency: Humans, Hospitality & AI with Jake Peters, Fora
The biggest surprise in travel tech right now isn’t a model, it’s a movement. From a 20 page memo to a Series C and $1.5B in annual sales, Fora’s rise has been powered by a community of 11,000 advisors, a product organization that ships fast, and a deep belief that hospitality is fundamentally human. Dan sat down with Co-founder and Chief Product & Technology Officer Jake Peters at Fora’s NYC headquarters to trace how a modern travel agency evolved into a full stack platform that blends e-commerce speed with the craft of advising.
Jake opens the door on Fora’s “better equation” for travel: equip advisors with world class tools, give suppliers precision distribution, and offer travelers live, transparent choices they can book at midnight. We dig into the nuts and bolts, from secure card vaults and AI powered booking ingestion to faster commission payouts and an itinerary and proposal builder that turns forwarded PDFs into polished, client ready plans. The breakout hit is bookable quotes with live rates and perks that drive real time upsell without friction. Up next is a client booking experience designed to capture last minute DIY trips while keeping the advisor at the center.
S6/E21 The Next Generation of Flight with Oliver Christian
A 14-hour flight with nothing but coloring books sparked a lifelong fascination. In a special episode closing out our Aviation Series, Dan sits down with his son Oliver Christian, the kid who once built LAX in the garage and could identify aircraft by silhouette, to trace the path from childhood plane-spotting to future pilot, and to explore where aviation is headed next.
We break down the pilot pipeline in plain language, from student permit and first solo to PPL, CPL, instrument and night ratings, multi-engine time, and the road to an ATPL. Oliver shares why he chose Windsor to fly in year one, the importance of logging landings early, and a crucial piece of advice for aspiring pilots: clear your medical before you commit. He also walks through how pilots build hours, from flight instructing and seasonal operations to regional flying, and why passion matters when the workload gets heavy.
Travelzoo Best Bets: Where to Go in 2026 with ProColombia
What if one trip could deliver six different adventures without crossing a border? In episode seven of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie head to Colombia - selected as part of Travelzoo’s Canada Best Bets for 2026 - with ProColombia’s, Leisure Tourism Manager, María José Silva to unpack why 2026 is the right moment to go and how to plan a journey that blends value, connection, and real discovery.
We start with the big shifts driving Colombia’s momentum for Canadian travelers: expanded nonstop flights from Toronto and Montreal, strong year-round connectivity, and exceptional value once you land. Then we map out a first-timer route that still feels fresh, Bogotá’s market halls and Monserrate views, Medellín’s cable cars and neighborhood energy, and Cartagena’s sunlit walls paired with island escapes. Along the way, we explore a new kind of luxury that prioritizes authenticity over flash, from private islands and Amazon safaris to Medellín tasting menus that rival global dining capitals at a fraction of the cost.
Company Spotlight: A New Era for High-end Travel: National Geographic Signature with G Adventures
Luxury is changing fast and we wanted to know what it looks like when comfort, curiosity, and real local impact meet. Luxury is entering a new era, one defined less by thread counts and more by access, education, and meaningful impact. In this episode, we sit down with Yves Marceau, VP of Product at G Adventures, to explore the launch of National Geographic Signature with G Adventures and why it represents a fundamental shift in what high-end travel can be.
Built on a decade-long partnership and officially launching with more than 30 high-end trips across nearly 30 destinations, National Geographic Signature brings together National Geographic’s 135-year legacy of exploration, science, storytelling, and education with G Adventures’ 35+ years as a pioneer in community tourism. The result is a collection designed for culturally curious travelers who want deep learning, rare access, and five-star comfort without compromising values or local benefit.
S6/E20 Why Flexibility Is the New Fare: Inside Airline Innovation with Patrick Steadman, VP of Disruption, Hopper and Hopper Technology Solutions (HTS)
Flight canceled, heart rate rising, clock ticking. Now imagine a single tap that rebooks you on any airline in minutes or delivers a full refund without lines, calls, or frustration. In this episode, we sit down with Patrick Steadman, VP of Disruption at Hopper and Hopper Technology Solutions (HTS), to unpack the new playbook for certainty in an increasingly unpredictable sky.
We break down how cancel-for-any-reason, disruption assistance, and price freeze actually work in the real world, why they’re typically priced at 10–15% of trip cost, and how AI models balance risk, demand, and adoption. Patrick explains what happens the moment disruption hits: proactive alerts, a guided self-service experience, and a 98% automation rate that gets travelers moving again fast. We also explore who’s buying flexibility and why, from business travelers with double the attach rate to Gen Z and millennials prioritizing experiences, and premium flyers stacking fintech with loyalty instead of choosing one over the other.
Travelzoo Best Bets: Where to Go in 2026 with Choose Chicago
Chicago isn’t just back, it’s surging. In episode six of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Lisa Nucci of Choose Chicago to map out the experiences and local insights that turn a short visit into a lasting memory.
We explore the South Side’s moment in the spotlight, from the Obama Presidential Center as a powerful new cultural anchor to Hyde Park’s renewed energy, Pullman’s rail legacy, and the DuSable Black History Museum. Then we move through the city’s 77 neighborhoods like a progressive dinner: Argyle’s Southeast Asian flavors, Pilsen and Little Village for tacos and family-run favorites, and the tavern-cut pizza locals swear by. Music lovers get a guide to Chicago’s house roots, the Chosen Few picnic, legendary late nights at the Green Mill and Kingston Mines, and a theater scene that blends Broadway polish with intimate storytelling. When it’s time to slow down, the architecture river cruise offers a fresh way to understand the skyline.