Company Spotlight: The Hidden Problem Costing Travel Companies Millions with Repayd
Payments are where travel brands quietly win or lose trust, often only becoming visible after something goes wrong: a declined card, a messy refund, a spike in chargebacks, or a drop in checkout conversion that’s hard to explain. In this episode, we dig into one of the most overlooked parts of the travel business, even though it directly impacts revenue, cash flow, and the ability to scale globally.
Dan sits down with Will Plummer, CEO of Repayd, to unpack why travel payments are uniquely complex. From high booking values and long lead times to cancellations, multiple suppliers, FX exposure, and unclear merchant of record structures, the challenges run deep. Will explains how merchant of record models work in practice, why localized acquiring can improve authorization rates, and how trust accounts and insurance-backed protection can help build confidence for travelers paying months in advance.
We also get tactical on what to fix first. We cover how to map your end-to-end payment flow, identify revenue leakage across cross-border fees and foreign exchange, and reduce friction without overloading checkout with unnecessary payment options. Will shares what’s changing quickly, from network tokens by Visa and Mastercard to stricter PCI expectations for phone payments, as well as how improved reporting and AI-driven analysis are turning payment data into smarter business decisions.
If you’re focused on checkout conversion, payment processing, chargebacks, FX strategy, or supplier payouts, this episode will give you a clearer framework for what modern payments should look like and where to start.
Learn more at repayd.com
