Live Event Recording: The Rise of Agentic AI
Recorded live at Intrepid Travel’s Toronto headquarters during Toronto Tech Week, this special Travel Trends episode moves beyond AI hype to explore what agentic AI in travel actually looks like when it meets the complexity of the real world.
Co-hosted by Dan Christian, Host of the Travel Trends Podcast, and Christian Wolters, President Canada and GM, North America Marketing at Intrepid Travel, the discussion brings together leaders working at the front lines of AI adoption across the travel industry.
Jeff Kischuk, Co-founder and CEO of Tripian, shares how AI agents are helping transform disconnected spreadsheets, PDFs, emails, and legacy databases into actionable intelligence that can create faster, more accurate, and highly personalized itineraries at scale. Drawing on real-world implementations, including work with a major Japanese travel brand, Jeff explains what it takes to move from AI experimentation to operational value.
Brian Tossan, Chief Technology Officer at Toronto Pearson International Airport, offers a fascinating look at AI applications behind the scenes of one of North America's busiest airports. From monitoring kiosk performance across massive terminals to improving operational resilience, reducing disruptions, and strengthening cybersecurity, Brian highlights how agentic AI is already supporting critical infrastructure in ways most travelers never see.
A common theme emerges throughout the conversation: orchestration. AI agents are only as effective as the systems, data, governance, and workflows that power them. The panel explores the challenges of trust, data sovereignty, authorization, and accountability, while also examining where human expertise remains essential.
The discussion also explores Intrepid’s approach to "human-led, AI-enabled" customer experiences, the future of biometrics and frictionless travel, and where the industry must strike the right balance between automation and human connection.
More than a conversation about technology, this live event examines what it will take for travel companies to successfully operationalize AI at scale. The result is a practical, candid discussion about the opportunities, challenges, and decisions facing travel leaders as agentic AI moves from concept to reality.
We're grateful to host this event in partnership with our incredible sponsors:
Toronto Pearson International Airport
Toronto Pearson International Airport is Canada's largest airport and a vital connector of people, businesses, and goods. Operating at a scale and complexity few organizations ever touch, Toronto Pearson is one of Canada’s most consequential real‑world testbeds for applied digital innovation, where technology deployment, policy, and public trust intersect.
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