Special Hospitality Series: From Napa to St. Augustine. Two Stars Share their Learnings

In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we spotlight two standout leaders from the 2025 Forbes Travel Guide Summit in Monaco: Scott Campbell, Director of Revenue Management at Hammock Beach Golf Resort & Spa, and Jeff Wielgopolan, Service Director at Meadowood Napa Valley.

What does it take to deliver world-class service—when you've never experienced it yourself? This powerful question sits at the heart of five-star hospitality, and both Scott and Jeff offer deep insight into how they lead teams to create authentic, elevated guest experiences that go far beyond expectations.