Join us for the latest episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, where we shine a light on one of the "Leaders Behind the Stars"—Pierre-Louis Renou, General Manager of Carlton Cannes, a Regent Hotel. This legendary property, freshly reopened in March 2023 after a three-year transformation, has proudly earned a Five-Star rating this year. 

Pierre-Louis takes us behind the scenes to explore the leadership and vision that brought this milestone to life. The Carlton Cannes stands as a striking example of how luxury hospitality continues to evolve, adapting to the expectations of today’s diverse and dynamic travelers. Pierre-Louis shares how affluent guests are breaking conventional molds—one day arriving by private jet, the next flying economy—creating a demand for unmatched flexibility paired with unwavering, top-tier service.  

In episode 4 of our 10-part Special Hospitality Series in collaboration with Forbes Travel Guide, we continue our "Leaders Behind the Stars" spotlight with Megan Torrance, Senior Vice President for Learning and Development at Forbes Travel Guide, as she takes us behind the scenes to explore how the world’s most prestigious hotels are adapting to meet these new demands.

Forbes Travel Guide’s approach goes beyond checklists—it's about creating meaningful, emotional connections with guests. With 40 expert trainers worldwide, their mission is to elevate service through personalized coaching rather than rigid procedures.