A trip doesn’t usually become complicated when it’s booked. The real challenges come later, when flights change, strikes are announced, wildfires disrupt plans, hotels overbook or border delays throw an itinerary off course. Suddenly, operations teams are dealing with hundreds of small tasks that take up time, slow down response and eat into margins.

In this Company Spotlight episode, Dan sits down with Manuel Hilty, CEO and Co-founder of Nezasa, the travel technology company behind TripBuilder, to explore how AI could help travel companies manage that complexity.