In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we spotlight two standout leaders from the 2025 Forbes Travel Guide Summit in Monaco: Scott Campbell, Director of Revenue Management at Hammock Beach Golf Resort & Spa, and Jeff Wielgopolan, Service Director at Meadowood Napa Valley.

What does it take to deliver world-class service—when you've never experienced it yourself? This powerful question sits at the heart of five-star hospitality, and both Scott and Jeff offer deep insight into how they lead teams to create authentic, elevated guest experiences that go far beyond expectations.