ALL EPISODES
S7/E7 How Club Med Created All-Inclusive Holidays and Continues to Lead the Way with Carolyne Doyon
Club Med is one of those travel brands people think they understand until they hear the full story. In the second episode of our Sun Destinations Series, Carolyne Doyon, President and CEO of Club Med North America and the Caribbean, shares how a bold idea launched in 1950 built around sport, nature, and human connection went on to pioneer the all-inclusive concept that has since shaped the modern resort industry. What began as a simple, communal approach to vacationing evolved into a seamless experience where everything is taken care of, removing friction and allowing travelers to fully disconnect and engage.
Carolyne brings the Club Med spirit to life, from the iconic GO host culture to its distinct culinary identity and activity driven programming designed to create both freedom and connection. She also reflects on how Club Med helped shape some of today’s most iconic sun destinations like Cancun and Punta Cana, offering a behind the scenes look at how early development decisions continue to influence the premium travel experience today.
When Bad Sh*t Happens to Good People on Holiday: Legal Lessons for the Travel Industry
A single incident can turn a “dream trip” into a legal and operational nightmare, and most travel businesses don’t realize where they’re exposed until it’s too late.
We kick off the 2026 Travel Trends and Adventure Travel Trade Association (ATTA) Adventure Travel Series with an honest look at the legal risks behind every itinerary. Dan, alongside co-host Shannon Stowell, CEO of ATTA, sits down with two leading voices in travel law, Jeff Ment of The Ment Law Group and Chun Wright of The Law Office of Chun T. Wright. Together, they unpack what actually protects an adventure travel operator when things go wrong, from serious injuries to partner disputes to fast-moving cross-border complaints.
Company Spotlight: Trust Your Compass: Leadership, Marketing, and AI in Adventure Tourism with Liquid Spark
A career that starts on Wall Street and shifts into whitewater guiding sounds like a movie plot, but for Julie Thorner it became the foundation for building Liquid Spark, one of the most trusted names in adventure travel marketing. We talk about the moment she realized life is short, why she chose to walk away from “safe” roles, and how she built her agency as a single mom who needed both flexibility and purpose.
From there, we get practical. Julie breaks down what she sees when tour operators say their marketing isn’t working, from wasted Google Ads spend and unclear messaging to missing email automation, weak conversion paths, and websites that fail to answer real traveler questions. We explore what actually works in tourism marketing in 2026, including strong content strategy, SEO fundamentals, earned media, and building trust through clear, accessible storytelling.
S7/E6 Beyond The Beach with St. Maarten
A Caribbean sun holiday becomes something truly unforgettable when it includes two countries on one island, world-class cuisine on both sides, and an airport runway so iconic travelers plan entire trips just to experience it.
In the first episode of our Sun Destinations Series, we’re joined by May-Ling Chun, Director of Tourism for St. Maarten, to explore what makes this destination one of the most dynamic and talked-about in the northeastern Caribbean and why it continues to turn first-time visitors into lifelong fans.
We dive into the island’s evolution, from its roots in salt production to the development of a modern tourism economy built on strong airlift and hospitality. May-Ling shares how St. Maarten stands out in a competitive region by embracing its unique blend of French and Dutch culture, a vibrant and diverse community, and a welcoming atmosphere that extends from local markets to heritage tours and waterfront dining experiences.
S7/E5 How HotelPORT is Streamlining Hospitality with Fred Bean, CEO & Founder
Hotel listings are supposed to be the easy part of distribution. Then you look closer and realize how often the basics are wrong: amenities, room details, policies, photos, outlet hours, phone numbers, and even where that information appears across OTAs, GDSs, maps, and review platforms. In this Captains of Industry episode, we’re joined by Fred Bean, CEO and founder of HotelPORT, to explore why content accuracy became a blind spot in hospitality technology and what it really takes to fix it at scale.
We unpack how HotelPORT built Property View to audit and verify hotel content across third party endpoints, creating a structured system of record that teams can actually trust. Fred also shares a surprising operational reality: hotels can leave meaningful revenue on the table when OTA payments are not reconciled and collected on time. We discuss why this happens, how to reduce breakage, and what a practical, transparent approach looks like.
Company Spotlight: Travel with Meaning: Rethinking Purpose-Driven Travel with Mike Schibel
He got fired, bought a one-way ticket to Australia, and accidentally built a travel media brand. In this episode, we’re joined by Mike Schibel, founder and host of Travel With Meaning and one of the early voices in travel podcasting.
Mike shares how his background in Los Angeles and a decade in the entertainment industry shaped his approach to storytelling and interviewing. What started as a simple habit of asking travelers a few consistent questions quickly revealed something bigger: no matter where you’re from, people travel for the same reasons—connection, perspective, and stories that stay with them long after the trip ends.
S7/E4 Global Luxury Hotel Trends Part 3 with Stuart Greif, Forbes Travel Guide
Luxury travelers are becoming harder to impress, not because they want more “stuff,” but because they expect less friction and more recognition. In the first episode of our Luxury Hotel Series, Jonathan Raggett, CEO of Red Carnation Hotels, joins us to explore the trends shaping luxury hospitality in 2026. From deeper personalization and emotional service to the growing expectation of fast, accurate responses at every guest touchpoint, we discuss how leading luxury hotels are evolving to meet the changing demands of today’s travelers.
We discuss what it takes to deliver truly bespoke hospitality at boutique five star hotels. That includes planning days ahead of arrival, using guest history thoughtfully, working closely with travel advisors, and recognizing that the moment a guest hears “your room is ready” is often the first true moment of trust.
Event Preview: Phocuswright Europe 2026
Barcelona is calling, and not just for the beaches. From the floor of ITB Berlin, we sit down with Pete Comeau and Florence Kaci to preview Phocuswright Europe 2026 and why it has become a must attend event for travel leaders who are driving real decisions. We break down what sets it apart, from the venue and energy to its focus on meaningful insights and dealmaking over sheer scale.
A major focus of the conversation is AI in travel and what AI transformation actually looks like inside leading companies. We explore the types of executives taking the stage in Barcelona and why their perspectives matter across distribution, product, marketing, payments, and partnerships. Expect practical insight into how strategy teams are approaching AI, where the pressure points are, and what is rising to the top of the industry agenda.
S7/E3 Global Luxury Hotel Trends Part 2 with Emily Goldfischer and Marlene Poynder
Luxury hotels don’t win by doing more. They win by noticing more and by building teams with the time and confidence to act on what they see.
In this episode, we’re joined by Emily Goldfischer, founder of Hertelier, and Marlene Poynder, Managing Director of The Carlyle, A Rosewood Hotel in New York City. Emily shares the inspiration behind Hertelier, a platform dedicated to elevating women in hospitality leadership, and highlights a striking industry reality: just 19% of Forbes Travel Guide hotels and related companies are led by women. Drawing from her work interviewing leaders across the industry, she unpacks what truly drives advancement, what barriers still exist, and why better systems, not just resilience are key to change.
Company Spotlight: Shaping the Future of Urban Tourism with GetYourGuide
Seventy five percent of travelers visit just four percent of Italy. That statistic alone explains why Europe is rethinking tourism and why simply attracting more visitors can no longer be the only goal. Following a live panel at GetYourGuide headquarters, Dan sat down with Francesca de Falco, Regional Manager Italy at GetYourGuide, Miguel Sanz, President of the European Travel Commission and General Director of Turespaña, and Barbara Jamison-Woods, President of CityDNA and Head of London and Partners, to discuss what sustainable tourism looks like when destinations measure impact, listen to residents, and rethink how travel experiences are designed. The conversation explores the shift from volume to value through real data, policy pressures, and practical examples that allow residents to benefit while travelers still enjoy meaningful and memorable trips.
We explore the report Driving Sustainable Tourism: GetYourGuide’s Impact in Italy and what the data reveals, including experiences reaching 105 provinces, longer visitor stays, increased traveler spending, and the growing number of travelers choosing destinations because of a specific experience. The discussion then broadens to Spain’s Vision for Tourism 2030, including the rapid surge in arrivals following the pandemic and the reality that overtourism is often shaped by issues such as housing pressures, seasonality, and everyday quality of life for residents. The central theme is clear. The tourism industry must move beyond volume toward value, combining economic growth with social benefit.
From London’s work using high street data to understand visitor flows to practical solutions such as extending opening hours at crowded attractions and sharing guidance that helps travelers visit respectfully, the conversation focuses on ideas destinations can actually implement. We also examine the role of cultural heritage and regenerative tourism, from free museum access and innovative funding models to Spain’s Paradores program, which transforms historic buildings into vibrant and living destinations.
Learn more at getyourguide.com.
S7/E2 Luxury Hotel Trends in 2026 with Jonathan Raggett, CEO, Red Carnation Hotels
Luxury travelers are becoming harder to impress, not because they want more “stuff,” but because they expect less friction and more recognition. In the first episode of our Luxury Hotel Series, Jonathan Raggett, CEO of Red Carnation Hotels, joins us to explore the trends shaping luxury hospitality in 2026. From deeper personalization and emotional service to the growing expectation of fast, accurate responses at every guest touchpoint, we discuss how leading luxury hotels are evolving to meet the changing demands of today’s travelers.
We discuss what it takes to deliver truly bespoke hospitality at boutique five star hotels. That includes planning days ahead of arrival, using guest history thoughtfully, working closely with travel advisors, and recognizing that the moment a guest hears “your room is ready” is often the first true moment of trust.
Company Spotlight: Guided, Personal, Anywhere: How Pintours Is Creating Experiences Worldwide by Empowering Guides
What if your best friend in every city could design your perfect day and get paid for it whether they are with you or not? That is the idea behind Pintours. In this episode, Dan speaks with founder and CEO Lou Chatta about how human storytelling combined with AI can scale the magic of a great guide while preserving the personality and authenticity that make guided experiences special.
Lou explains how growing up with a father who worked as a guide for 40 years inspired him to build a platform designed for creators first. Guides can record their stories, routes, music, and recommendations, then share those experiences across different settings including walking tours, rideshares, museums, and attractions. Pintours’ personalization engine then adapts the experience to the traveler. A foodie couple, a family with young kids, or a solo history enthusiast might follow the same route but hear different stories, pacing, and suggestions tailored to their interests. It goes far beyond audio. The platform blends navigation, mood, bookings, and local context into one seamless experience.
S7/E1 How the Art of Mentalism Can Elevate Travel Experiences with David Stryker
We're incredible thrilled to launch Season 7 with a full video interview featuring an LA Based Celebrity Mentalist and Magician, David Stryker, who show us how to apply his techniques to enhance our travel experiences. We wanted to try something a little different and have some fun with our season opener. Both Katherine and Zach from Travel Trends join the discussion with Dan and David to try out a little experiment. You have to watch our amazement. Join us as we explore how the craft of mentalism, rooted in attention, psychology, and presence, can elevate every stage of the travel experience, from pre-trip planning to on the ground guiding and the way memories take hold.
David shares how reading the room is really an act of deep listening, and why a playful approach lowers defenses and unlocks joy. We start by revisiting his captivating Last Vegas performance at Rail Bookers conference, where Dan met David and which he recalls as the best peformance he's ever seen at a travel industry conference. Hands down.
Event Spotlight: Optimizing and Innovating Canadian Luxury at Virtuoso Forum Canada
Luxury travel is evolving quickly, and Virtuoso is leading that transformation with Canada playing a pivotal role in its global expansion.
At Virtuoso’s Canada Forum in Calgary, Dan sat down with GM, Canada Karen Hardie, Senior VP Global Markets Michael Londregan, Senior VP Global Events Jennifer Campbell, Executive VP Strategic Communications David Kolner, and Chairman & CEO Matthew Upchurch to explore what is driving growth in luxury travel and why Canada has become central to Virtuoso’s international strategy.
Karen paints a compelling picture of the Canadian luxury traveler: understated, experience focused, and motivated by meaningful time with family and friends. The data supports the shift. Luxury experiences are now outpacing luxury goods, and Canada’s market is projected for significant growth through 2030. Under her leadership, Canada is not simply participating in Virtuoso’s success, it is helping shape it.
Company Spotlight: Solving Global Payments in Travel with Airwallex
Money movement is the hidden engine powering travel and too often the root cause of stalled bookings, compressed margins, and delayed supplier payouts. In this episode, we sit down with Erich Ko, Senior GTM Partnerships Manager at Airwallex, to break down the full financial journey from traveler checkout to final supplier settlement and outline practical ways travel brands can replace slow wire transfers, hidden FX costs, and manual reconciliation with a unified, programmable global platform.
We unpack the real challenges tour operators face when pricing trips months in advance while paying suppliers in appreciating currencies. Erich explains how local payment rails, multi currency wallets, and like for like settlement reduce spreads and eliminate unnecessary fees at every stage. We also explore transparent FX with real time fee visibility, automated rules that lock in conversions at target rates, and programmatic execution that removes human delay from critical transactions.
Event Preview: Arival 360 Valencia with Bruce Rosard
Ready to meet the leaders driving the next phase of multi-day tour growth?
In this Event Preview Episode we’re taking you inside the plans for Arival 360 Valencia, a focused three-day gathering where operators, distributors, and travel tech leaders come together to talk tours, activities, attractions and this year, a significantly expanded Multi-Day Tour Program.
Building on the multi program success from Washington, DC, this isn’t just a side conversation. It’s a dedicated, strategic stream built specifically for multi-day operators looking to scale distribution, modernize tech, and build stronger partnerships across Europe and beyond.
Our first conversation features Bruce Rosard, Co-founder and Chief Commercial Officer of Arival, who shares why the expansion of the Multi-Day Stream reflects one of the biggest shifts happening in in-destination travel right now: operators moving from fragmented systems and manual processes toward scalable, connected distribution ecosystems.
Company Spotlight: Rethinking Travel Distribution: How Travelier Is Connecting the World
Most travel stories skip the middle. The ferries, buses, and trains that actually move us between major gateways and the places we are dreaming about rarely get the spotlight. In this episode, we focus on that overlooked backbone of the travel ecosystem with Travelier CEO and co-founder Noam Toister, whose company is digitizing ground and sea transport across more than 100 countries and thousands of operators. If flights and hotels have long benefited from seamless booking technology, this remains one of the last major frontiers in travel and it is transforming what is possible when building an itinerary.
Travelzoo Best Bets: Where to Go in 2026 with Susan Catto, Head of Publishing and Head of Production, Canada
Ready for a clear eyed look at how to travel smarter in 2026? Dan and Travelzoo’s Senior Editor and co-host Gabe Saglie close our 10-part Best Bets series with Susan Catto, Head of Publishing and Production at Travelzoo Canada, for a forward looking conversation on the future of travel deals and the trends shaping how we book.
This episode connects the dots between destinations, member behavior, and the offers that truly deliver value. We explore how Canadians and Americans are traveling differently this year, from longer international journeys and train powered domestic escapes to the revival of the great American road trip with Route 66’s 100th anniversary and heritage travel tied to USA 250.
We uncover where value is hiding in plain sight. Mexico’s all inclusive scene is shifting from more to better. Saudi Arabia is emerging with remarkable UNESCO sites and a new wave of hospitality. Albania is gaining ground as a Mediterranean alternative without the crowds or price tag. Closer to home, winter in Muskoka, Vancouver Island, and Nova Scotia proves that off season can offer some of the richest experiences of the year. In Asia, Singapore stands out as a seamless gateway, while Japan, Vietnam, Cambodia, and Thailand continue to attract repeat visitors, often through flexible air inclusive packages that make it easy to extend your stay.
Company Spotlight: Why Experiences Are the New Currency of Gifting with Spur Experiences
People don’t just want to go somewhere anymore, they want to feel something. That emotional shift is powering the experience economy and changing how we celebrate love, milestones, and meaningful moments. Just in time for Valentine’s Day, we sit down with Cody Sudmeier, co founder and CEO of Spur Experiences, to explore why gifting moments is quickly overtaking gifting things and how shared experiences create connection, joy, and memories that last far longer than anything wrapped in a box.
We trace Spur’s origin story back to wedding registries, where modern couples were outgrowing traditional houseware lists and craving something more personal. From there, Cody walks us through what makes experience gifting actually work in real life: instant booking, non expiring vouchers, and simple swaps when plans or preferences change. He also explains the psychology behind why experiences win, with happiness showing up three times over through anticipation, the moment itself, and the memories that follow. From food tours and hot springs to doors off helicopter rides and once in a lifetime access, we explore the categories people love most and how Spur helps match the right experience to the right person.
Travelzoo Best Bets: Where to Go in 2026 with Chile Travel
A country this slender shouldn’t hold so much, yet Chile layers entire worlds end to end: a cosmopolitan capital set against the Andes, a desert where the night sky feels close enough to touch, vast Patagonian parks that safeguard wild silence, and a Pacific island where living tradition matters more than spectacle. In episode nine of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Jessica Canelo, Marketing Director at Chile Travel, to map a clear, inspiring path for traveling Chile in 2026. From what to see first and how to move smartly between regions to why community-led sustainability underpins every decision, this conversation brings Chile into focus.
We begin in Santiago, a city in the midst of reinvention. Walkable neighborhoods like Barrio Italia invite long meals and late nights, while the historic funicular to Cerro San Cristóbal delivers sweeping views that seamlessly link city and mountains. From the capital, Chile opens outward with ease. Nearby wine valleys Maipo, Colchagua, Casablanca, and Leyda tell a layered wine story, from benchmark cabernets to crisp coastal whites and the revival of heritage grapes like país and cinsault. Carmenere, once mistaken for merlot, now stands proudly as Chile’s signature, perfectly paired with smoky asados and Pacific seafood.