ALL EPISODES

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Event Spotlight: MarketHub Americas by HBX Group 2026

MarketHub Americas by HBX Group has become one of the travel industry's premier gatherings, bringing together nearly 600 travel leaders from 16 source markets to explore the trends shaping the future of travel. Recorded live from Punta Cana, this special Travel Trends event spotlight features three conversations with HBX Group executives on AI, travel distribution, luxury travel, and the partnerships driving the industry's next chapter.

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Event Spotlight: Phocuswright Europe 2026

Our most comprehensive Event Spotlight to date! Recorded live at Phocuswright Europe 2026 in Barcelona.

Over two days at one of the industry's most influential gatherings, Dan sat down with more than 20 founders, CEOs, investors, and analysts to understand what is actually reshaping the future of travel in Europe. The result is over six and a half hours of conversations covering everyting from AI and how it is genuinely being deployed to shifting traveler behavior, evolving business models, and the technologies and companies positioned to define the next chapter of this industry.

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Company Spotlight: Selling Peace of Mind: How Holafly Turned eSIMs into a Global Travel Essential

Staying connected has become an essential part of modern travel. Whether you're finding your hotel, booking a ride, navigating a new city, or simply letting family know you've arrived safely, reliable mobile data can make the difference between a smooth arrival and a stressful one.

In this Company Spotlight, Dan sits down with Jo Juliana Turnbull, Senior Growth Marketing Manager at Holafly, to explore why eSIMs are quickly becoming a travel essential. Jo explains how eSIMs work in simple, practical terms, from checking if your phone is compatible and knowing when to activate your plan to answering common questions about keeping your existing phone number and how easy the setup process really is.

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Event Spotlight: Aviation Festival Americas 2026

We were invited back to Miami for our second year as the Official Podcast Partner of Aviation Festival Americas and this one is special: it's our largest Event Spotlight episode to date, featuring 20+ interviews and over 5 hours of conversations with the incredible speakers, industry leaders and key attendees that came together to discuss the latest trends shaping aviation and airports.

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Company Spotlight: Why Tour Operators Need More Than Booking Software with TourOptima

Tour operators aren't just competing on the experiences they sell, they're competing on the experience they deliver behind the scenes. From the moment a traveler books to the moment they leave a review, every interaction matters.

In this Company Spotlight, Dan sits down with Benjamin Sann, Founder & CEO of TourOptima, and Josh Halpern, Chief Commercial Officer, to explore how technology is helping tour operators simplify operations and deliver a better guest experience. They discuss the everyday challenges operators face, from flight delays and last-minute schedule changes to managing guest communications across emails, text messages, OTAs, and multiple internal systems.

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Event Spotlight: Rendez-vous Canada 2026

Sixty thousand meetings. More than 500 international buyers. Over $100 million in future tourism business.

Dan recorded live from Rendez-vous Canada 2026 in downtown Toronto to explore what is driving Canada’s visitor economy and why the country continues to stand out as a global destination for nature, culture, and meaningful travel.

In this special episode, Dan speaks with five leaders shaping Canadian tourism today: Meaghan Ferrigno, SVP, Chief Financial Officer & Chief Data & Analytics Officer at Destination Canada; Sébastien Benedict, President and CEO of the Tourism Industry Association of Canada; Vincenza Ronaldi, President and CEO of Destination Ontario; Andrew Weir, President and CEO of Destination Toronto; and Marsha Walden, President and CEO of Destination Canada, as she prepares to retire.

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Company Spotlight: Why Canada's Travel Industry Is Ready for a Payments Shake-Up with Mint Payments

Payments can make or break a travel sale, yet much of the industry still treats them as behind-the-scenes infrastructure. In Company Spotlight, Dan sits down with Philip Hancock, Chief Commercial Officer at Mint Payments, as the company expands into Canada.

The conversation explores what it means to build a travel-first payment service provider, from collecting customer payments and managing risk to supporting supplier payouts. Philip explains why the payment experience has become a meaningful point of difference, especially when flights, hotels, and packages can look similar across multiple channels.

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Company Spotlight: Why Travel Advisors Matter More Than Ever with Host Agency Reviews

Travel advisors are experiencing a resurgence, but the story goes far beyond increased bookings. As travel becomes more complex and consumers seek expert guidance, advisors are proving their value as trusted partners who can navigate disruptions, personalize experiences, and provide support when it matters most.

In this Company Spotlight, Dan sits down with Shayna Zand, Managing Director of Host Agency Reviews, for an inside look at how the advisor industry really works and what it takes to build a successful travel business today.

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Company Spotlight: The Hidden Cost of Your Travel Tech Stack with WeTravel

Your tour business probably doesn’t have a technology problem. It has a complexity problem.

Over time, many multi-day operators add tool after tool until marketing, CRM, itineraries, payments, supplier payouts, and traveler communications all live in different places. The result is more than frustration. It creates duplicate work, missed traveler details, messy handoffs, lower conversion, and less time spent on what actually grows a travel company: serving travelers.

In this Spotlight Episode, Dan sits down with Josh Chang, Chief Product Officer at WeTravel, to unpack what tech stack overload looks like for tour operators and why the industry is moving toward more integrated platforms. They explore the hidden leaks that quietly hurt operators, from abandoned checkouts and fragmented payment methods to itinerary changes that never flow cleanly to travelers or suppliers.

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Live Event Recording: The Rise of Agentic AI

Recorded live at Intrepid Travel’s Toronto headquarters during Toronto Tech Week, this special Travel Trends episode moves beyond AI hype to explore what agentic AI in travel actually looks like when it meets the complexity of the real world.

Co-hosted by Dan Christian, Host of the Travel Trends Podcast, and Christian Wolters, President Canada and GM, North America Marketing at Intrepid Travel, the discussion brings together leaders working at the front lines of AI adoption across the travel industry.

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Company Spotlight: The Evolution of Travel Distribution: 10 Years of Change with RateHawk

The travel industry loves to talk about innovation, but Felix Shpilman brings a sharper lens: what has actually changed in travel distribution over the past decade, and what challenges still remain unsolved.

Felix is the President and CEO of Emerging Travel Group and the driving force behind RateHawk. Joining Dan from Dubai, he shares an inside look at what it takes to build and scale one of the world's leading B2B travel platforms.

We begin with Felix’s journey into travel technology, from investing in high-growth companies to becoming an operator in one of the most complex industries in the world. From there, we explore how RateHawk emerged from ETG’s experience competing in the B2C space, revealing a much larger opportunity: helping travel advisors navigate fragmented hotel supply through a faster, more intuitive booking experience.

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The Evolution of Timeshare: Exclusive Experiences

Recorded live from the Bellagio at ARDA’s Spring Conference in Las Vegas, Dan sits down with the leaders reshaping vacation ownership into something far more flexible, experience-led, and dynamic than most travelers realize. This conversation explores why the industry is having a real moment and how shifting traveler priorities around access, identity, and unforgettable experiences are redefining what ownership looks like today.

This is the second episode in our 3-part series exploring the evolution of timeshare.

We begin with Louis Acosta (SVP, Sports, Entertainment, Event Marketing & Sales, Travel + Leisure Co.), who shares how building an ecosystem of experiential brands, from Margaritaville Vacation Club to Sports Illustrated Resorts, is unlocking “money-can’t-buy” moments and turning owners into true insiders.

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Company Spotlight: Connecting People to Iconic Places: The Pursuit Approach to Experience-Led Travel

Travel is being rewritten in real time, and it’s not being led by hotels or airlines. It’s being led by experiences that create real connection to place.

Dan sits down with David Barry, President and CEO of Pursuit, to unpack how a true “category of one” company gets built. With a 40-year career across hospitality, aviation, and travel, David shares how Pursuit has evolved into a global portfolio of attractions, lodging, and transportation designed to connect guests to some of the world’s most iconic destinations.

We break down Pursuit’s concept of experiential infrastructure, why owning access to extraordinary places, and building the systems around them, is becoming one of the most valuable strategies in travel. From Banff and Jasper to Alaska, Iceland, and Costa Rica, David explains the criteria behind expansion: iconic, hard-to-replicate locations paired with strong local teams and long-term demand.Payments are where travel brands quietly win or lose trust, often only becoming visible after something goes wrong: a declined card, a messy refund, a spike in chargebacks, or a drop in checkout conversion that’s hard to explain. In this episode, we dig into one of the most overlooked parts of the travel business, even though it directly impacts revenue, cash flow, and the ability to scale globally.

Dan sits down with Will Plummer, CEO of Repayd, to unpack why travel payments are uniquely complex. From high booking values and long lead times to cancellations, multiple suppliers, FX exposure, and unclear merchant of record structures, the challenges run deep. Will explains how merchant of record models work in practice, why localized acquiring can improve authorization rates, and how trust accounts and insurance-backed protection can help build confidence for travelers paying months in advance.

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The Evolution of Timeshare: Today’s Timeshare Owner

The “timeshare” stereotype is officially outdated.

Recorded live from the Bellagio at ARDA’s Spring Conference in Las Vegas, Dan sits down with the leaders redefining vacation ownership into something far more flexible, digital, and experience-led than most travelers realize. This conversation explores how the category is evolving, what’s driving growth, and what today’s owners expect from modern travel experiences.\

This is the first episode in our 3-part series exploring the evolution of timeshare.

We begin with ARDA President and CEO Jason Gamel, who breaks down ARDA’s role in shaping the industry, from advocacy and research to elevating its global story.

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Company Spotlight: The Hidden Problem Costing Travel Companies Millions with Repayd

Payments are where travel brands quietly win or lose trust, often only becoming visible after something goes wrong: a declined card, a messy refund, a spike in chargebacks, or a drop in checkout conversion that’s hard to explain. In this episode, we dig into one of the most overlooked parts of the travel business, even though it directly impacts revenue, cash flow, and the ability to scale globally.

Dan sits down with Will Plummer, CEO of Repayd, to unpack why travel payments are uniquely complex. From high booking values and long lead times to cancellations, multiple suppliers, FX exposure, and unclear merchant of record structures, the challenges run deep. Will explains how merchant of record models work in practice, why localized acquiring can improve authorization rates, and how trust accounts and insurance-backed protection can help build confidence for travelers paying months in advance.

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The Rise of Rail Part 3: Travel, Tech, and Why Trains Are Back with Frank Marini

Rail is having a real moment, and not for the reasons most people think. The tracks haven’t changed, but how travelers see them has. In 2026, rail is no longer the alternative to flying or driving. It’s becoming the experience itself. To close out our Rise of Rail Series with Railbookers and Rail Month itself, Dan sits down with Railbookers CEO Frank Marini to unpack what’s really driving the rail renaissance and why more travelers are choosing the journey itself, not just the destination.

We also get practical about the misconceptions that hold first-timers back, from “can you even get there by train?” to the real anxieties around luggage, station timing, and transfers. Frank explains how Railbookers packages rail, hotels, sightseeing, and logistics into one seamless journey, whether it’s a scenic route through Switzerland, high-speed travel in Italy, a North American classic like The Canadian, or a future-forward itinerary in Japan.

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Company Spotlight: Sell More Experiences: Why the Best Operators Are Getting Connected with Bókun

If you’re still managing tours through email threads, spreadsheets, or a “Contact Us to book” form, you’re not just adding admin, you’re likely leaving revenue on the table. In this Company Spotlight, Dan sits down with Sam Jefferies, Senior Growth Marketing Manager at Bókun, to break down what it really takes to sell more tours and activities in 2026: instant booking, smarter distribution, and the connectivity needed to show up wherever travelers are searching and buying.

We start with Bókun’s origin story during Iceland’s tourism boom and how it has evolved into a global booking platform used by both independent operators and major attractions. From there, we get practical. Sam explains why expanding your reseller network can unlock step-change growth, how to choose the right mix of local, niche, regional, and global partners, and how to ease into OTAs by allocating only a portion of your inventory. He also shares what the data shows when operators move from direct-only to a multi-channel strategy, and what realistic performance gains look like.

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The Rise of Rail Part 2- Luxury Rail Travel: The New Golden Age with Gareth Jones and Tyler Wallinger

Rail is having a moment and not just as a way to travel, but as a way to experience the world differently. As part of Rail Month, we are diving deeper into the category in this second episode of our The Rise of Rail Series with Railbookers, this time focusing on the return of luxury rail.

Luxury rail travel is back, and it is no longer just about getting from point A to point B. Dan sits down with Railbookers leaders Gareth Jones, Director of Product Development, and Tyler Wallinger, Director of Virtual Events, to unpack what “luxury” really looks like on rails today, from elevated service and spacious suites to curated off train excursions that feel private, personal, and unforgettable. Along the way, we spotlight some of the world’s most iconic journeys, including the Venice Simplon Orient Express, Glacier Express Excellence Class, Rovos Rail in Southern Africa, and India’s Maharaja Express.

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Event Spotlight: Arival 360 Valencia 2026

Recorded live from Valencia, Spain, this episode brings together insights from 14 industry leaders across technology, distribution and marketing, capturing what’s actually working in travel in 2026 at Arival 360.

Multi-day tours take center stage with Dan moderating sessions with leaders from TourRadar, G Adventures, WeRoad, Contiki, The Travel Corporation, Exoticca, kimkim, Evaneos, Evan Evans and more.

And in this recording these execs share the strategies driving growth today, from gateway products that introduce travelers to the category, to smarter tech stack decisions that enhance the customer journey.

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The Rise of Rail Part 1: The Most Iconic and Scenic Journeys with Jim Marini & Matt Foy

May marks Rail Month, a celebration of train travel and the growing demand for more relaxed, immersive ways to explore the world. With 31 days of festivities, including Rail Week (May 11–17), there’s no better time to spotlight why rail is having a global resurgence.

In this first episode of our 3-part Rail series, Dan sits down with Railbookers leaders Jim Marini (SVP, Strategic Partnerships) and Matt Foy (Senior Director, Rail and Transportation) to unpack why train travel is booming again—and why the best rail vacations make the journey just as meaningful as the destination. The clouds may look the same on every flight, but rail offers a front-row seat to the world. If you’ve ever wanted a trip that feels smoother, more scenic, and less rushed, this conversation is your roadmap.

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