Welcome to our grand finale episode of Season 2 of our Special Hospitality Series in collaboration with Forbes Travel Guide, the global authority on luxury hospitality.

In our finale episode, we're thrilled to feature three extraordinary "Leaders Behind the Stars." First, award-winning travel journalist Jeannette Ceja shares her journey of pursuing a master's degree in France while maintaining her global media career. Her perspective on representation and finding one's voice offers valuable insights for industry professionals.

The river cruise industry is poised for remarkable growth, with the market expected to double from $5 billion to $10 billion in the next five years. But what’s fueling this surge—and how is technology transforming one of travel’s most immersive and intimate experiences?

In the kickoff episode of our River Cruise Series, we’re joined by Ragnar Fjölnisson, Founder and CIO of travel tech platform Kaptio, for a behind-the-scenes look at a sector that millions have fallen in love with, yet few truly understand.

From humble beginnings with repurposed barges in the 1960s to Viking’s breakthrough launch in 1997—now a publicly traded company worth nearly $20 billion—river cruising has evolved into a refined blend of luxury, accessibility, and cultural depth.

Step into the world of global business travel as we record live from the Global Business Travel Association's (GBTA) Toronto conference—where industry leaders overseeing a staggering $345 billion in corporate travel spending converge. The business travel sector isn’t just rebounding; it’s thriving. According to GBTA CEO Suzanne Neufang, global travel spending has surged beyond pre-pandemic levels, projected to hit $1.63 trillion in 2025 and exceed $2 trillion by 2028. Despite early doubts about its future, business travel has proven indispensable, with face-to-face meetings remaining a key driver for cultivating relationships and fostering corporate culture.

Our discussions uncover remarkable transformations in travel trends. Day trips are nearly obsolete, replaced by longer stays of 3-5 nights, as 40% of business travelers prioritize productivity and better work-life balance. Additionally, "blended travel"—combining business with leisure—has soared, with a 60% rise in adoption compared to pre-pandemic times.

In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we spotlight two standout leaders from the 2025 Forbes Travel Guide Summit in Monaco: Scott Campbell, Director of Revenue Management at Hammock Beach Golf Resort & Spa, and Jeff Wielgopolan, Service Director at Meadowood Napa Valley.

What does it take to deliver world-class service—when you've never experienced it yourself? This powerful question sits at the heart of five-star hospitality, and both Scott and Jeff offer deep insight into how they lead teams to create authentic, elevated guest experiences that go far beyond expectations.

In this episode, we’re joined by Ismael García, Chief Marketing Officer of Civitatis, a leading Spanish-language OTA that’s reshaping how millions experience travel. From humble beginnings as a travel blog to becoming a major player offering tens of thousands of activities worldwide, Civitatis has carved out a unique space in the global tourism industry.

We discuss into their impressive growth trajectory (including a $50M raise and 30% annual growth), their strategic expansion into new language markets, and why offering 24/7 support in travelers’ native languages has helped earn a 9.1/10 satisfaction rating from over 4 million reviews.

Welcome back to episode 8 of our 10-part Special Hospitality Series in collaboration with Forbes Travel Guide! This week, we continue our "Leaders Behind the Stars" spotlight with two groundbreaking announcements from CEO Hermann Elger, shared at The Summit in Monaco.  

First, Hermann revealed ATELIER CX, a pioneering consulting studio dedicated to reshaping the customer experience for brands worldwide. Helmed by Silvia Nauta, a luxury hospitality executive with over 20 years of experience, ATELIER CX is poised to revolutionize how brands design and deliver exceptional customer journeys.  

We also hear from Alyssa Bushey of BOND CO.LAB, a unique platform fostering impactful collaborations between luxury hotels and ultra-luxury consumer brands. Together, these partnerships are redefining how service providers meet the expectations of modern travelers.

Join us for the final installment in our Guided Touring series as we chat with Ben Hall, CEO of AAT Kings, Australia and New Zealand's leading guided touring provider. This episode dives into the legacy of AAT Kings, a 100-year-old tour company renowned for creating immersive experiences that celebrate authentic cultural connections and sustainability.

Imagine stepping off a small turboprop plane onto a pristine island less than a mile long, where coconut trees sway in gentle breezes and sea turtles nest undisturbed along protected shores. Welcome to the Waldorf Astoria Seychelles Platte Island, where luxury meets untouched nature in perfect harmony.

Join us for the latest episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, where we shine a light on one of the "Leaders Behind the Stars"—Mark Basaloga, Resort Manager at Waldorf Astoria Seychelles Platte Island.

Listen to the latest episode of our Guided Touring series, where Dan is joined by Michael Edwards, Managing Director at Explore Worldwide, to discuss the rising popularity of small group adventures. Michael shares why he calls this moment the “golden age” of small group travel and highlights how intimate group sizes (12-16 people) foster meaningful "micro-communities," delivering the connection and camaraderie so many crave today.

This Earth Day, we’re proud to share present our first ATTA & Travel Trends Adventure Series discussion focused on important lessons in sustainability.  In this powerful episode, Travel Trends host Dan is joined by co-host Shannon Stowell, CEO of ATTA and together they interview the CEO of Tourism Cares  Greg Takehara.

Greg & Shannon unpack the current state of sustainable travel and share many actionable insights on how the industry, along with travelers, can move past surface-level greenwashing to drive meaningful, long-term impact.

Key Highlights from this discussion include:

• Environmental Responsibility: Moving beyond buzzwords, learn how real practices can protect delicate ecosystems.

• Adventure Travel's Role: Did you know that adventure travel retains 65–70% of spending in local communities compared to only 10–15% for large-scale tourism? These numbers showcase the moral and economic power of mindful travel decisions.

• Cultural Preservation: Why Travel is an important bridge to connect and honor diverse customs and traditions.

• Human Connection: How this style of travel realizes the ultimate goal—forging connections that last a lifetime.

Step into Tuscan luxury with Episode 6 of our Special Hospitality Series in collaboration with Forbes Travel Guide. This week, our "Leaders Behind the Stars" spotlight falls on Roberto Protezione, General Manager of Castelfalfi, a 2,700-acre estate between Florence and Pisa. Under Roberto’s leadership, Castelfalfi transformed from a €250-per-night property into a €1,000+ ultra-luxury destination, earning a Forbes Travel Guide Five-Star rating on its first application.

Episode 2 of our Guided Touring Series takes an in-depth look at the evolving world of guided travel with Jaclyn Leibl-Cote, the fourth CEO and first female leader of Collette, a 107-year-old family-owned touring company. Under Jaclyn’s leadership, Collette is redefining what guided travel can mean by focusing on authenticity, small group experiences, and genuine local connections.

Collette’s commitment to authenticity shines through their approach. Jaclyn emphasizes the importance of fostering genuine connections through meaningful interactions. Their Small Group Explorations program has seen over 70% year-over-year growth by venturing beyond typical tourist paths, offering unique experiences like cooking with a Jordanian host or engaging in open, supportive discussions on sensitive topics.

Join us for the latest episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, where we shine a light on one of the "Leaders Behind the Stars"—Pierre-Louis Renou, General Manager of Carlton Cannes, a Regent Hotel. This legendary property, freshly reopened in March 2023 after a three-year transformation, has proudly earned a Five-Star rating this year. 

Pierre-Louis takes us behind the scenes to explore the leadership and vision that brought this milestone to life. The Carlton Cannes stands as a striking example of how luxury hospitality continues to evolve, adapting to the expectations of today’s diverse and dynamic travelers. Pierre-Louis shares how affluent guests are breaking conventional molds—one day arriving by private jet, the next flying economy—creating a demand for unmatched flexibility paired with unwavering, top-tier service.  

Explore the captivating world of guided touring as we launch our new series with special guest Steve Born, Chief Marketing Officer of Globus. Did you know that guided touring is a $300 billion industry—nearly twice the size of ocean cruising? Yet, as Steve unveils, it remains "the best-kept secret in travel."  

This episode takes you through Globus’s remarkable story, from its humble beginnings with a rowboat in Switzerland in 1928 to its transformation into a global travel leader operating on six continents. Steve explains what sets guided tours apart, sharing how they offer deeply meaningful experiences while handling every logistical detail. Travelers can immerse themselves in destinations without the stress of planning, waiting in lines, or worrying about missing out.  

We also explore how guided touring is evolving, with innovations like Globus’ Small Group Discovery tours and you'll also hear insights into how technology is revolutionizing both the marketing of guided tours and the on-trip experience.  

Mark your calendars—Phocuswright Europe is heading to Barcelona from June 10-12, 2025, bringing the premier travel technology conference to the iconic Palau de Congressos de Catalunya, just steps away from the luxurious Gran Meliá hotel. With a new venue and an executive-driven agenda tailored specifically for the European market, this event promises to redefine the conversation on the future of travel.

Why is Phocuswright Europe a Must-Attend Event?

At the core of Phocuswright Europe is an intentional focus on senior leadership and decision-makers. “Our speakers are all CEOs and presidents,” shares Pete Comeau, Managing Director of Phocuswright. “The attendees are typically director-level and above.” This unique concentration of C-suite executives creates a high-impact environment for organic partnerships, quick deal-making, and live discussions that shape tomorrow’s travel landscape.

In episode 4 of our 10-part Special Hospitality Series in collaboration with Forbes Travel Guide, we continue our "Leaders Behind the Stars" spotlight with Megan Torrance, Senior Vice President for Learning and Development at Forbes Travel Guide, as she takes us behind the scenes to explore how the world’s most prestigious hotels are adapting to meet these new demands.

Forbes Travel Guide’s approach goes beyond checklists—it's about creating meaningful, emotional connections with guests. With 40 expert trainers worldwide, their mission is to elevate service through personalized coaching rather than rigid procedures.

Frank Marini’s rise from the mailroom at Collette Vacations to CEO of Railbookers Group is a masterclass in travel industry leadership. Recorded live at ITB Berlin, this episode dives into how Frank has built a fully remote company with 350+ staff across six countries and driven an impressive 36% growth by 2025.

What sets Railbookers apart? A focus on crafting complete rail vacations with over 6,000 customizable itineraries across destinations like Switzerland, Italy, and Ireland. Blending transportation, accommodations, and experiences, their packages cater to discerning travelers, averaging 10.5-day trips at $6,000 per person. Bookings are split evenly between direct consumers and travel advisors.

In this episode of our Special Hospitality Series with Forbes Travel Guide, we spotlight one of the "Leaders Behind the Stars" — Pradeep Raman, Managing Director of The Surrey – A Corinthia Hotel.

Nestled in New York’s Upper East Side, this newly opened luxury hotel has achieved an incredible 35% repeat guest rate in just months. Pradeep shares the secret behind its success—genuine connections. From doormen who know local pets by name to a guest who moved his entire business to the hotel after witnessing this level of care, The Surrey's philosophy is clear: You come as a guest, leave as a friend, and return as family.

Rail travel is on the rise, transforming into Europe's go-to mode of transportation by seamlessly blending sustainability, luxury, and cutting-edge technology. Join us for an engaging discussion with Bjorn Bender, CEO of Rail Europe, as he sheds light on why train travel is projected to grow from $84 billion to a staggering $128 billion by 2028, outpacing other sectors like river cruising. Bender, a veteran with over two decades in the mobility industry, highlights how rail travel not only enriches travel experiences but also boosts local economies, as train travelers are spending 35% more on hotels and visiting more cities.

What You’ll Learn in This Episode:

• Rail Europe's evolution from its founding in 1930s New York to becoming an independent, neutral platform connecting 200+ European train operators
• Growing popularity of "hidden gems" beyond traditional destinations – including Portugal, Slovenia, Budapest, and secondary cities like Lyon instead of Paris
• Technology innovations creating seamless booking experiences across multiple rail carriers
• How competition between rail providers is driving better pricing and service, with fares starting at just €19 between major cities
• The sustainability advantage of rail travel being 15-20 times greener than car transportation
• Luxury and first-class rail experiences seeing 15-25% annual growth as premium travelers discover the benefits of train travel
• Night trains making a comeback with new comfortable options across major European routes

In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we highlight one of the Leaders Behind the Stars—Sarah McIntosh, the inspiring Hotel Manager at the Five-Star Maybourne Beverly Hills. Sarah takes us behind the scenes of her impressive career trajectory, her leadership approach, and the trends defining the next chapter of Five-Star hospitality.  

Sarah shares key insights into trends shaping the future of luxury hospitality, providing a glimpse into how properties like the Maybourne Beverly Hills remain leaders in the industry.